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Hotel IndustryA Well-Known Chain Hotel Group

Digital Transformation of a Chain Hotel Group

Digital Transformation of a Chain Hotel Group

!Customer Pain Points

The hotel group faced issues such as cumbersome check-in processes, scattered customer data, and high operational costs. They needed digital solutions to enhance customer experience and operational efficiency.

Solutions

Deployed an intelligent check-in system integrated with the PMS management platform to unify core functions including self-service check-in, membership management, room status monitoring, and revenue management.

Project Outcomes

+75%
Check-in Efficiency
Self-service check-in reduces front desk queues
-30%
Operational Costs
Automation lowers labor costs
+35%
Repeat Stay Rate
Personalized services enhance loyalty
95%
Customer Satisfaction
Intelligent experience receives positive feedback

Core Technologies

PMS SystemSmart Door LocksMembership ManagementData Analytics
"

Our collaboration with Qianqiao Tech was very pleasant. Not only are their technical skills outstanding, but they also truly understand our business needs, providing highly practical solutions.

—— Ms. Li, Operations Director of the Hotel Group

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